Has Airbnb just declared war against its hosts?
The Airbnb help centre chatbot kept telling me that she understood how frustrating it must be for me to have all these problems created by Airbnb. But she offered no solution, save for congratulating me effusively on being a wonderful host. After a while I asked this person, allegedly a woman: ‘Are you real or is this AI?’ For the relentlessly upbeat drivel she was churning out bore no resemblance to the furious questions I was typing in. I could have told her I was about to throw myself out of the window because of the rise in Airbnb’s fees and the redesign of their app that stops me from