Overhauling the Rolls Royce
‘I was sceptical [about civil service reform] until I read that unreadable column.’ This was the response of a Westminster type who I spoke to earlier about Francis Maude and Sir Bob Kerslake’s joint article on civil service reform in today’s Telegraph. Having re-read the jargon-ridden piece, I see what he means. Take this passage: ‘The Civil Service has to have a culture which is pacier, more innovative, less hierarchical and focused on outcomes not process. We also need sharper accountability, in particular from permanent secretaries and those leading major projects, and we need more digital services, better data and management information and for policy and implementation to be linked