Rory Sutherland

Rory Sutherland

The Wiki Man When the rules change, government targets stay the same

I recently stumbled on a Wikipedia page on American diner lingo: ‘sunny side up’, ‘pigs in a blanket’, ‘peel it off the wall’ and so on. I recently stumbled on a Wikipedia page on American diner lingo: ‘sunny side up’, ‘pigs in a blanket’, ‘peel it off the wall’ and so on. Whether or not these phrases were all commonly used (did anyone really ask for ‘shit on a shingle’ when requesting minced beef with gravy on toast?), the list’s length hints at the remarkable breadth of 1930s American street food. Then McDonald’s came along.

The Wiki Man: Needled by PINs

The phone-hacking scandal may bring restraint to Britain’s redtop journalists and relief to a few thousand minor celebrities but, for the country’s 59.99 million unfamous people, it will merely make technology a little more irritating. The phone-hacking scandal may bring restraint to Britain’s redtop journalists and relief to a few thousand minor celebrities but, for the country’s 59.99 million unfamous people, it will merely make technology a little more irritating. Setting the default password for your mobile voicemail as either 0000 or 1234 wasn’t particularly secure, I know, but for the 99.99 per cent of us not being tailed by stalkers or tabloid journalists, it was at least easy to remember.

The Wiki Man: Stuff and nonsense

I would have more sympathy for criticism of consumer culture were it not for the people who voice it — usually the type who owns a second home in Tuscany but is horrified that their cleaner has two televisions. I would have more sympathy for criticism of consumer culture were it not for the people who voice it — usually the type who owns a second home in Tuscany but is horrified that their cleaner has two televisions. As for the anti-materialist stance of Lord Layard, who believes your iPad creates unhappiness in those who cannot afford one, this may be true. But then the same logic must also apply to owning a peerage, which may arouse feelings of inadequacy in humbler social scientists styled ‘Professor’ or ‘Dr’.

The Wiki Man: Engineering solutions

This is from a 2007 blog, listing the Chinese politburo: Hu Jintao, 62, President of the People’s Republic of China, graduate of Tsinghua University, Beijing, Department of Water Conservancy Engineering. This is from a 2007 blog, listing the Chinese politburo: Hu Jintao, 62, President of the People’s Republic of China, graduate of Tsinghua University, Beijing, Department of Water Conservancy Engineering. Huang Ju, 66, graduate of Tsinghua University, Department of Electrical Engineering. Jia Qinglin, 65, graduate of Hebei Engineering College, Department of Electric Power. Li Changchun, 61, graduate of Harbin Institute of Technology, Department of Electric Machinery. Luo Gan, 69, graduate of Freiberg University of Mining and Technology, Germany.

The Wiki Man: The drama of gadgetry

I won’t write about Twitter or superinjunctions this week except to say that no broadsheet newspaper could have given such prominence to a story of a footballer’s grubby affair had it not been able to do so under the pretence of discussing the ‘profound legal implications’. I won’t write about Twitter or superinjunctions this week except to say that no broadsheet newspaper could have given such prominence to a story of a footballer’s grubby affair had it not been able to do so under the pretence of discussing the ‘profound legal implications’. My advice to footballers is to avoid lawyers, but instead to marry people with spectacularly high-minded journalistic tastes.

The Wiki Man: Shopping for a self-image

Judging by the television channels in international hotels, Europeans must think Anglo-Saxons are the most boring people in the world. While Italian, French or German stations show a mixture of soap operas, game shows and other cheerful nonsense, English-language channels are confined to news bulletins and the kind of rolling financial programming once parodied by The Day Today. This means I am often reduced to watching foreign television simply to relieve the monotony. A rare high point was when I beat both contestants on Des Chiffres et Des Lettres, the French precursor to Countdown, with an eight-letter word, though admittedly the word was ‘minigolf’.

The Wiki Man: Manual labour

I am writing this in the brown-carpeted lounge of Phoenix Sky Harbor, which claims to be America’s friendliest airport — and indeed that may well be so. I am writing this in the brown-carpeted lounge of Phoenix Sky Harbor, which claims to be America’s friendliest airport — and indeed that may well be so. Enough to make David Cameron gag with envy are the people of retirement age helpfully wandering about wearing badges which declare them to be unpaid airport volunteers, in which role they offer assistance to bemused travellers. You don’t get that at Heathrow Terminal 2, as far as I can remember.

The Wiki Man: The obsession with things

I’m off to California next week to visit relatives in Los Angeles, but we are flying into Phoenix first. I’m off to California next week to visit relatives in Los Angeles, but we are flying into Phoenix first. I love Phoenix for quite a few reasons, not least the Botanical Gardens and the Frank Lloyd Wright home at Taliesin West. But best of all is the sneaky right-wing thrill you get from driving into Scottsdale along a handsome road called Goldwater Boulevard, named after the libertarian Arizona senator and presidential candidate Barry. If you have libertarian inclinations (and I do), you’ll find yourself in good company online.

The Wiki Man: Sporting behaviour

‘You’re never alone with a Strand’, created by the S.H. Benson agency in 1959, is now famous as the most unsuccessful advertisement ever. With its raincoated figure standing alone on Albert Bridge, seeking solace from some unseen misfortune by drawing on a Strand cigarette, it was admired on artistic grounds until it emerged that the imagery depressed not only viewers but also sales. In our defence (S.H. Benson later merged with Ogilvy & Mather), the Strand was also a lousy-tasting cigarette. ‘You’re never alone with a Strand’, created by the S.H. Benson agency in 1959, is now famous as the most unsuccessful advertisement ever.

The Wiki Man: Making a hash of things

According to The Hitchhiker’s Guide to the Galaxy, every alien race in the universe has independently invented an intoxicating drink called ‘jinantonix’ or at least something that sounds very similar. According to The Hitchhiker’s Guide to the Galaxy, every alien race in the universe has independently invented an intoxicating drink called ‘jinantonix’ or at least something that sounds very similar. It’s an idea which probably arose from the fact that, phonetically, ‘Gin & Tonic’ (or more often ‘Gin-Tonic’) is on a par with ‘OK’ or ‘Coca-Cola’ in being understood in every country on earth.

The Wiki Man: Losing track

About a month ago at a conference I was shown an analysis of customer satisfaction surveys from a large hotel in the United States. What emerged from this study was that a guest’s enjoyment and appreciation of almost every aspect of a hotel is coloured by their initial experience of their visit — specifically how fast and easy they had found the business of checking-in. People arriving at a quiet moment who received their room keys in a minute were far more complimentary about every aspect of their stay than those made to wait. Not only did they rate the hotel’s service more highly, but they also believed the food to be tastier, the rooms cleaner, and the gardens more attractive. People made to wait on arrival were more critical about everything.

The Wiki Man: Fleece the parents

‘Here at Chymorvah we have few rules, but please note that as Christians we have a deep regard for marriage (being the union of one man to one woman for life to the exclusion of all others). ‘Here at Chymorvah we have few rules, but please note that as Christians we have a deep regard for marriage (being the union of one man to one woman for life to the exclusion of all others). Therefore, although we extend to all a warm welcome to our home, our double-bedded accommodation is not available to unmarried couples — Thank you’. This is the new wording on the website of the Chymorvah Hotel in Cornwall, whose owners were recently fined for discriminating against a homosexual couple by refusing them a double room.

The Wiki Man IT’s not all that

One argument levelled against command economies by people such as Hayek is that, without the information contained in market prices, it is almost impossible to allocate resources efficiently. In other words, there can be no ‘from each according to his abilities, to each according to his needs’ without some price mechanism to reveal what those abilities and needs might be. One argument levelled against command economies by people such as Hayek is that, without the information contained in market prices, it is almost impossible to allocate resources efficiently. In other words, there can be no ‘from each according to his abilities, to each according to his needs’ without some price mechanism to reveal what those abilities and needs might be.

The Wiki Man: Anyone can be a phone hacker

To play this joke, you need a friend who’s flying abroad. To play this joke, you need a friend who’s flying abroad. Just log on to any website that allows you to send anonymous texts and, while the friend is in mid-flight, send an SMS to his phone (let’s assume he is landing in Cape Town) along the following lines: ‘Vodacom international roaming service welcomes you to South Africa. For emergencies dial 112. For voicemail dial 191, you fat beardie twat.’ Obviously it adds to the general hilarity here if the person receiving this is bearded and fat. (Male is preferable, too, as women are all too liable to take offence.

The Wiki Man: How I learned to stop worrying and love the naff

The building is somewhere on the Pembrokeshire coast, the only one in the world, and I have never managed to find it. It is the Church of St Elvis, commemorating the sixth-century Elvis (or Aelfyw) of Munster, famous only for baptising St David and for giving a name to several generations of Presleys. I have always thought it would make an ideal site for staging my annual festival dedicated to the many pleasures which belong (with Elvis) in the category ‘brilliant but slightly naff’. Days could be spent jet-skiing or quad-biking. Food would have chips with everything, plus HP Sauce. The fun could continue late into the night, with revellers warmed by banks of patio heaters.

The Wiki Man: A lifetime of Lent?

What divides the left from the right nowadays is almost never the wildly divergent aims each group claims to believe in: it’s simply that, at a personal level, each finds the other bloody irritating. What divides the left from the right nowadays is almost never the wildly divergent aims each group claims to believe in: it’s simply that, at a personal level, each finds the other bloody irritating. The left finds people on the right selfish and self-satisfied. They’re not wrong. A philosopher friend of mine says he dislikes the City ‘not for the money they earn but the unquestioning sense that they deserve it’. The right’s aversion to the left is more complex — sanctimoniousness, perhaps.

The Wiki Man Christmas e-cheer

Unsure what to buy for your loved ones this Christmas? Here are two ideas. For diehard smokers, try buying an electronic cigarette, currently causing controversy in California, where an attempt to prevent their sale was recently vetoed by Governor Schwarzenegger. The devices cause debate for a host of reasons — not least because there is a near unanimous consensus among health professionals that they present a potential source of enjoyment. Some claim they will act as a gateway drug, causing those ‘smoking’ them (‘vaping’ is the current word, since the devices produce nicotine-infused vapour, not smoke) to move to harder drugs — on that same inevitable path by which youthful dabbling with loose-leaf Darjeeling leads to crystal meth.

The Wiki Man: Web building

After the womenfolk in the household have gone to bed, I like to spend a minute trawling a few porn sites. In my case it may be either www.privateislandsonline.com (the estate agency most beloved of James Bond villains) or more commonly www.savewright.org, with its section ‘Wright on the Market’ listing all the properties currently on sale that were designed by Frank Lloyd Wright. It is a senseless dream, of course. There are no Wright buildings outside the US (bar a handful in Tokyo) and those on sale are usually either a) priced at $4 million, b) in need of ruinously expensive restoration, or c) located seven hours’ drive from Des Moines.

The Wiki Man: A new dimension in uselessness

In the less politically correct age which was my childhood, a series of stocking-filler paperbacks sold in their millions. The first was called The Official Irish Joke Book — Book Three (Book Two to follow). The only joke I remember concerned the Irish Nobel Prize for Medicine, ‘awarded to a man who had discovered a cure for which there was no known disease’. This practice, of seeking solutions for non-problems (or ex-problems), seems to be the curse of the consumer electronics industry. It is the civilian equivalent of the military-industrial complex, with a standing army of engineers forever looking for battles to fight, even when a technological ceasefire might make more sense. Currently it is TV technology that seems to be headed for a bridge too far.