The Co-op can keep its no claims discount
When I received an email from the Co-op telling me they had made a mistake with my car insurance, and I was owed money, I should have been pleased. I was not pleased. I was terrified. The letter included a reissued no claims discount of nine years, instead of the no years they had reduced me to, which was why I moved to another company. Lumbered with this Johnny-come-lately apology, I now had to contact my new insurers and try to explain the whole darn nightmare all over again. There was a crackle from the space station before she called out that I could email it to ‘customer sauces’ And I couldn’t even remember what had happened.