Dear Mary | 3 May 2012
Q. I am a very busy person. Consequently I find it maddening when I am talking to someone on the telephone and I realise that they are not concentrating on what I have to say, but instead are staring at their computer screen. A case in point is a younger friend who is a junior member of my own profession. He has consistently missed out on good advice I have given because he has not been listening properly, but has been trying to multi-task instead. What is your solution? —F.W., Aldeburgh,Suffolk A. Teach the youth a lesson next time you are on the telephone to him by simultaneously sending him an email saying ‘Concentrate! I am talking to you.’ Q. The widow of a friend is generous to a fault.