Is Sarah Mullally really a fresh start for the Church of England?
Between 1999 and 2004, Sarah Mullally, the current Bishop of London, was director of patient experience for NHS England. One complaint dominated the feedback she received from inpatients: everyone hated the undignified hospital gowns that gaped open at the back. Mullally identified this as an issue that could be addressed easily and cheaply. Later on, the designer Ben de Lisi even worked with the Design Council to develop a better gown with side fastenings. Yet if you are unfortunate enough to have to stay in hospital today, you will almost certainly find that you are offered the old draughty gown. It turns out that in an organisation as large and