Sarah Whitebloom

Cases of coronavirus are on the rise again inside care homes. Last week, Public Health England reported that 35 care homes had ‘infection incidents’ linked to Covid. And an internal Department of Health memo suggested that ‘satellite tests’ — which mainly take place in care homes — were picking up an estimated 1,100 new cases every day. This is extremely worrying for the most vulnerable people in our society — almost half of Covid deaths in the UK, more than 19,000, have been in care homes — but especially worrying when you look at the care regulatory system presided over by the Care Quality Commission (CQC).

A two-line email popped into my inbox: ‘I regret to inform you that your application for the post of communications officer has not been successful on this occasion.’ Two decades as a national journalist, plus experience as a ministerial and corporate press adviser, and yet again, I’d failed even to secure an interview — this time to be a part-time communications officer in a college. If you have not applied for work in the past few years, ‘human resources’ — or HR as it is known — may be unfamiliar. But it has stealthily turned job-hunting into an ordeal, and my experience is far from un-usual. Forget simply sending off your CV to secure a vacant position. Forget your track record speaking for itself. Forget the bleeding obvious.

For millions of middle-aged children, finding good care for their parents is akin to a Grail quest — and just as unlikely to succeed. How can you tell if a care home is good? There are so many horror stories of neglect, abuse and even deaths. Most people rely on ratings from the Care Quality Commission (CQC). But when the care regulator says a home is ‘good’, does that mean it is actually good? In fact, as I discovered, it could mean anything. The CQC’s coveted ‘good’ grade is supposed to be a reassuring measure. It should tell you that your relation will be safe, because a team of inspectors has given the home its official approval. Sad to say, this is extremely optimistic.