The real reason the civil service needs reform
From our UK edition
Just as Francis Maude was revealing his exciting plans for grand reform of the civil service, I received a message from a friend who once worked in Whitehall. In the subject field: ‘What fresh hell is this?’ Underneath, a screenshot of an email she’d just been sent by a civil servant. There was the name of the sender, Alex Smith, then underneath that another line: ‘SAY MY NAME: Aaa-Luhx Smeeth.’ My first thought was that Alex was taking the mick, making fun of people who couldn’t pronounce a simple name. Alex won’t be long in the job I thought. How wrong I was. It’s not just Alex.