It is all about you: building a patient-centred NHS
33 min listen
Conversations about ‘modernising’ the NHS have been happening for almost as long as the NHS itself. The 2019 Long Term Plan put so-called ‘patient-centred care’ at the forefront, writing that: ‘The NHS also needs a more fundamental shift in how we work alongside patients and individuals to deliver more person-centred care, recognising – as National