Booking a holiday has become a nightmare
From our UK edition
Back the 1980s, travel agents controlled 90 per cent of all holiday bookings in the UK, face-to-face or via phone, with thousands of agencies and high street branches such as Lunn Poly and Thomas Cook. Then the internet struck. Like much else in modern life - supermarket checkouts, cab ordering, music streaming, stock trading - the boozy man in the drab suit or Silk Cut-mainlining woman in shoulder pads was jettisoned for greater value for money and control. As things stand, the mental cost of planning outweighs the pleasure of travelling But where travel is concerned, losing the middleman was a big mistake.