Rob Crossan

Hotels are still hopeless at accommodating disabled guests

From our UK edition

I was sitting in a hotel restaurant in Cheshire a while back: one of those rambling country manors, full of mock Jacobean wood panelling and fake Tiffany lamps, beloved of football-and-property enriched couples with gravy hued fake tans, sports cars parked outside and more signet rings than GCSEs. I was hungry and alone, aside from, as always, travelling with my own disability in the form of severe visual impairment, aka ocular albinism and nystagmus – or the Rolls-Royce Silver Shadow of very bad eyesight, as I prefer to call it. I’d asked in advance for an accessible room which, predictably, was ‘not yet ready’ for me to check into when I arrived.

Trick or treating is vital life experience

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I first got a door slammed in my face in 1987. Looking back, I can’t help but feel that moment, at the age of eight, was my first bit of training as a journalist. I wasn’t seeking a scoop back then, of course. For eight-year-olds a scoop is something you get two of with your cornet from the ice cream van. Rather I was after a Chomp bar or a bag of Bensons crisps, and all the while hoping beyond hope that I (and my accompanying gaggle of friends) wouldn’t be palmed off with a satsuma. Such was the freewheeling Friedman-esque world of trick or treating – a custom that has dwindled into what, these days, is considered by many parents to be either rude, dangerous, immoral, paganistic or a combination of all four. The ritual clings on in diminished form.

Admit it: ‘Bohemian Rhapsody’ is terrible

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Queen’s ascendency began at around the same time as the first residents were moving their Axminster carpets and Party Sevens into Tower Hamlets’ Robin Hood Gardens, the Smithson-designed Brutalist estate that would go on to become a typical example of how post-war ‘streets in the sky’ concepts were almost always doomed to fail. Five decades on, just one small section of Robin Hood Gardens has survived for posterity. It’s been acquired by the Victoria and Albert Museum to, presumably, warn future generations of what can happen to a neighbourhood when you combine too much cheap concrete with not enough public consultation. Thanks to Freddie Mercury and co., one solitary example of the very worst excesses of overblown 1970s musical bad ideas persists, too.

Let the Hard Rock Café die

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‘Live fast, die old’ ran the strapline to the David Brent: Life On The Road film a decade ago. The movie itself was a textbook example of how unwise it is to attempt to cash in on the earlier (read: much funnier) successes of your career. Not that Ricky Gervais gives a damn while residing in his Hampstead mansion, of course. As increasingly pompous as his persona now is, I’ve finally reached a place where I know I’d rather have a night out with Brent than with his creator. There would be pathos. But there would at least be lager. Although I’m certain that a 2025 London ‘big’ night out with Slough’s finest former paper salesman would almost certainly take place at the Hard Rock Café.

Banish the B-word!

From our UK edition

The SS Californian deserves more than mere footnote status when it comes to its role in the story of the RMS Titanic. For that was the name of the ship that sent repeated messages to the crew of the doomed cruise liner, all of them warning of ice ahead. But the Titanic’s wireless operators weren’t interested – to the point where one employee dismissed the Californian’s communications with a reply that read: ‘Shut up, I’m busy.’ Of course, the Titanic wireless crew weren’t really busy at all. They were simply spending their time sending private telegrams on behalf of the first-class passengers on board. A few hours later, well, we all know what happened. But we haven’t yet gone public enough with the overuse of what was, back in 1912, an absolutely deadly adjective.

How posh is your supermarket shop?

From our UK edition

The name can’t help but invite mockery. When Sainsbury’s launched its ‘Taste the Difference’ range 25 years ago this autumn, I wasn’t alone in noting that the phrase almost begged for a question mark at the end. But the British public are (mostly) more concerned with dinner than with sarcasm. The Taste the Difference range now extends to more than 1,200 products, from Pugliese Burrata with Sunsoaked (sic) Tomatoes and Bacon Wrapped Halloumi Sticks with Hot Honey Drizzle to Anya Potatoes and Nocellara Del Belice Olives. I admit to having eaten most of the above products, despite being a keen ‘cook from scratch’ sort who loves to ramble around Electric Avenue in Brixton to buy fish, veg and lamb chops.

Wild swimmers are the most boring people in Britain

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There’s much to enjoy about the autumn months in the UK. Teenagers are restricted to school playgrounds rather than the high street between the hours of nine and three. Landlords in rural pubs start remembering that they have a fireplace that might be worth lighting. And provincial airports become populated with polite, cashmere-wearing pensioners on their way to the Azores, rather than gangs of stags and hens drinking the Wetherspoons dry at 7.30 a.m. But there is a fly (or should that be waterborne parasite?) in the ointment. There was a time when there was no such thing as ‘wild swimming’. You just called it swimming outdoors.

Disabled people don’t need BBC do-gooders sticking up for them

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Jamie Borthwick is an uncommonly fine young actor who, frankly, is far too good for the increasingly strained and schlocky scripts that are churned out to him and the other residents of Albert Square. If you haven’t heard of him, then all you need to know is that he’s been a major character in EastEnders for the last two decades, playing Jay Brown, until very recently the manager of a (much in demand) funeral home in Walford. But no longer: Borthwick has been axed from the show after he used a slur once commonly used against disabled people, but in this occasion aimed at the people of Blackpool in general. The video, filmed backstage in the seaside town earlier this year, shows Borthwick using the term 'mongoloids'. I'm disabled – and I'm appalled.

Let’s scrap football’s post-match interviews

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‘The view was stunning.’ ‘The hotel room was well appointed.’ ‘It’s a city of contrasts.’ Such numbing clichés in travel commentary are considered, by anyone remotely au fait with Eric Newby or Patrick Leigh Fermor, to be unacceptable. But if you watch Match of the Day, you’ll know the footballing equivalents of these kinds of asinine blandishments have long been deemed worthy of the kind of critical scrutiny usually reserved for Jonathan Franzen novels. After following the game for 40 years, I’ve finally reached breaking point with the abysmal drivel that comes out of the mouths of players, pundits and managers alike. Of course, they aren’t being paid to be articulate and witty to the cameras – they’re paid to win games of football.

Why truck stop cafés trump motorway service stations

From our UK edition

There’s something about motorway service stations that seems to encourage the very worst in human behaviour. They’re places where no doubt usually responsible members of society have long decided that it’s permissible to drop semi-industrial amounts of litter on to the verges, urinate all over the toilet floor and belch with impunity while queuing up for a Whopper at Burger King. For me, it was the full-to-the-brim child’s nappy that someone had left on a chair in the revolting ‘sit down café’ at a services near Preston that made me decide that I would never set foot in a Welcome Break, Moto or Roadchef ever again. I’m lucky; I have a bladder that can tolerate journeys of four or five hours by car. My fiancée, however, is not equipped with such sturdiness.

Make teenage summer jobs compulsory

From our UK edition

I’m of an age where a summer’s evening often means a few gin and tonics on my balcony along with cheese, olives and an Etta James soundtrack. But it wasn’t that long ago that the slow descent of the amber orb meant trekking into Chester city centre to catch a minibus that would take me to a shampoo factory on the outskirts of Flint. There, from 9 p.m. until 7 a.m., my job was to screw the tops on to bottles of shampoo and conditioner to a soundtrack of scatological invective from my workmates, broken only by a 2 a.m. canteen break for cigarettes and a semi-melted KitKat.

Bring back the milkman!

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Even if you couldn’t care a fig for sustainability, it’s hard not to be impressed with the Nostradamus-esque foresight of the milk float. In an era when Old King Coal ruled the roost and recycling meant pedalling backwards on your Raleigh Grifter, the pre-dawn hour across the UK was the stage for a phalanx of electric vehicles trundling along our streets and lanes delivering our order of gold or silver top in reusable, pint-sized bottles. The decline of the milkman in percentage figures would cause palpitations to the most hardened of economic wonks. In the 1970s, 94 per cent of Britons had their milk delivered to their doorstep via an electric float – while in 2016 just 3 per cent of milk was delivered by milkmen, according to Defra. What happened?

The worst culprits for noise pollution on trains? The staff

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Modern irritations seem to come in threes. No sooner do you trip over a Lime bike ‘parked’ on its side in the middle of the pavement than you discover that the self-checkout in the Co-op has a handwritten note stating ‘out of order’ taped to it and the man in front of you in the queue for the sole remaining human-staffed counter is attempting to buy (and scratch) 14 lottery tickets.  That’s what happened on my venture out of the house this morning, anyway. The experience sent me scurrying home again to muse on whether I have had a more dispiriting, in the picayune sense, start to any morning this year so far. It turns out that I have.

Fat people are being fed lies

From our UK edition

Every afternoon, I witness the unedifying spectacle of teenagers waddling out of the comprehensive school on my street in south London. Many of the 14- and 15-year-olds appear to weigh the same as their age. Few manage to make it past the chicken shop without buying a box of deep-fried nuggets to share between them. It crossed my mind that teenagers, cruel as they are, can no longer call a kid ‘Fatty’ (or ‘Tubs’ if they’re in private school). Shouting that in a playground would cause a Spartacus-esque reaction. In my school in the mid-1990s, being overweight was an oddity suffered by a maximum of two children in every year group. These days, it’s the skinny kids who are the exception. I blame the parents.

The shoplifters are winning

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It was when I saw an entire crate of orange juice exit my local supermarket that I knew something had died. The Artful Dodger school of shoplifting has officially been boarded up, its artisan poachers and pilferers as redundant to the modern world of thieving as swag bags, eye masks and soft sole shoes.  There’s no longer any attempt at discretion or skill when it comes to shoplifting in my nearest Co-op in south London. The thieves don’t enter in trench coats and furtively peruse the aisles. They stroll in, take as much as they can carry and walk out again, knowing that the worst punishment they face is being given some scatological invective from the five-foot-nothing woman of venerable age who is usually locked inside her till cubicle.

How to save Britain’s pubs

From our UK edition

In Bradford a few weeks ago, I popped into a pub called Jacobs Well. It’s a squat old building, all but submerged behind the stultifyingly ugly road that grinds around the edges of the town centre. The Well was fairly quiet on a Monday night, but everyone there was congregated around the bar and it was immediately apparent that this was a place where long friendships are nurtured and strangers are welcomed. There were interesting cask ales, free hotpot and doorsteps of bread on a side table for anyone who fancied a meal, wonderful photos of old Bradford on the walls and a blackboard chock-full of handwritten notices advertising upcoming band nights and quizzes. The Jacobs Well probably doesn’t make huge profits.

Walking in the footsteps of the Kray twins

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A Sunday morning in Bethnal Green and Adam, who has been leading Kray-themed walking tours of the neighbourhood for almost two decades, corrals a congregation of eight polite, reserved, attentive customers who, with sensible rucksacks, floor-length M&S skirts, reusable water bottles and neutral-coloured, thin-laced trainers, look as far removed from pool hall brawls and basement flat stabbings as it’s possible to get without joining the Church Army or taking up cribbage. When he started giving tours of the Kray twins’ haunts, Adam tells us, it was impossible to go more than five minutes without some tipsy ageing derelict lurching out of the Blind Beggar pub to inform the group that he ‘knew the Krays personally’.

Love is blind? The truth about dating with a disability

From our UK edition

Dimly lit bars are great first-date venues for most people: the seductive ambience, the candles, the gentle clink of a martini shaker. But they couldn’t be worse for a visually impaired dater such as myself. I was born with ocular albinism and nystagmus, which renders me blind in one eye and severely partially sighted in the other. Yet, stubborn to the end, I have persevered with sepulchral bars for well over a decade now. The results have been mixed. I’ve sat down next to the wrong woman when returning from the bathroom, got lost on the way to the very same bathroom and, on one occasion, spilt an entire Bloody Mary down the front of my date. Funnily enough, she didn’t want to see me again.

The unpalatable truth about British food

From our UK edition

Last year a friend who lives in Lyon came to visit me in London. It was only her second trip to the UK and she was determined to venture deep into our indigenous food culture. ‘So, where can I get good fish and chips?’ she asked me. Now, if I was a citizen of Vienna and she was asking me where to find really good sachertorte, I suspect I wouldn’t struggle to reel off myriad cafes. If I lived in Athens and was questioned about where to get decent souvlaki, I would probably have a list as long as Hercules’s personal meat skewer. But fish and chips? In London? I could, in all good conscience, recommend only two places in which, during my quarter of a century in the capital, I’ve had a half decent chippie tea.

What’s your Christmas Eve pub tribe?

From our UK edition

Come on in, take a seat, drink deep by the roaring hearth and don’t worry about the time – there’s bound to be a lock-in. Such is the Christmas Eve pub scenario of our fantasies. It’s been a long trek back to our home town, most likely thanks to a ‘cow on the line’ or some such nonsense announced by Avanti somewhere between Milton Keynes and Rugby. But you’re finally home so what could be finer than heading down to your old local for a festive pint or three? Well, quite a lot, actually. Like staying in and sticking hot pins into your retina. Yet out we go regardless, already drunk on the spirit of Christmas. But who will you be sharing bar space with this evening?