Real life | 3 September 2015
From our UK edition
‘Yes, you can report it, but it’s going to take ten minutes to go through the process,’ said the oppressively cheerful bureaucrat at Surrey Police when I rang to tell them about my stolen saddle. After the first 30 seconds I could see why. She kept asking me to verify that I was all right — still coping, still breathing, still pumping blood around my body — after every sentence. For example: ‘I just need to take your name and address. Is that all right? I need to open a file and log your personal details. Is that OK?’ ‘Yes, fine,’ I said, before telling her my name and address, which prompted a lot of tapping. ‘If I go silent… then it’s just because… I’m typing. Is that all right?