Mary Killen

Q. I agreed to give (paid) gap-year work experience in my own large garden to the grandson of an extremely nice neighbour. I need the assistance and, in theory, a willing and able novice could learn a lot from me. The boy is due to start soon but now I’ve heard from someone who’s been in close daily contact with him that during his recent study leave for A levels, he was rarely seen off a sun lounger, where he was not even reading but was glued to an iPhone or some gaming device and constantly yawning. I don’t want to fall out with my lovely neighbour but nor do I have the time to waste on a slacker when there are plenty of hard workers out there. How should I tackle this? — F.B., Twickenham A.

Q. My dear English husband has never mastered the knack of timing his interventions in conversation. He hesitates politely, and by the time somebody pauses, his comments are no longer to the point so he shuts up. After 45 years I always know when there’s something he wants to say, and it’s become a sort of party turn that I butt in and call for order for the next speaker — which doesn’t reflect well on either of us. Any ideas, Mary? Should he signal, for example by raising his right forefinger, the hand resting on the dinner table? — B.D., Frankfurt A. This gesture is too puny to halt the egotists holding forth.

Q. An architect is overseeing some builders at my house. She is a perfectly nice woman but has a maddening habit of lowering and fluttering her eyelids when talking to me. I like to be able to look into someone’s eyes when discussing important details about permanent changes to my house but it seems rude to ask her to stop, even though I know she can, since she does not do it when talking to the bricklayers or carpenters. How should I tackle this? — M.W., Gatwick A. This body language suggests the architect finds you maddening and prefers to shield her vision when talking to you. Sidestep the problem by standing next to her, rather than opposite, during discussions. Meanwhile issue a subtle reprimand by constantly asking her to look up at things, e.g.

Q. My sister and I own a popular caravan park which, for 30 years, has given happiness to around a hundred caravan owners a week. Over the past three years, however, our small profit has turned into a loss due to the craze for wet wipes, by which I mean facial cleansing wipes and baby wipes. They block the drains and cost us £7,000 every five months in cesspit rebuilding costs. No amount of pleading to the punters not to put them down the loos has any effect. As a consequence we are going to have to close the park unless, Mary, you can think of a solution? — Name and address withheld A.

Q. My son was invited, both verbally and via Facebook, to a schoolfriend’s 16th birthday party. However, when I met the girl’s parents at school and thanked them they said, ‘Oh, doesn’t he know he’s been culled?’ They said they had to be away during that exeat, so they’d told the girl to cull the numbers right back and just have a dinner for ten with takeaway pizzas and Netflix. Now my son says the girl has told everyone (150 people) to come anyway. She says it’s the only date everyone’s free before exams start and it will ‘ruin her life’ if she can’t have it. Besides the parents won’t know. How can I alert them that their house is about to be trashed without my son being implicated as the grass?

Q. We have just moved into a charming little hamlet in Warwickshire and were delighted to find a bottle of wine and a friendly card to welcome us from the neighbours. I was a little bit dismayed to see that they had introduced themselves in their card as from the ‘Paddock’s’ (sic). Our problem is that the place is hard to find and we have agreed with these delightful neighbours that we should erect a sign listing the three dwellings in question at the end of the driveway that leads to our house and theirs and, without thinking, left it to them to organise the sign. How can we politely see that the aberrant apostrophe does not appear and that they don’t shove a further apostrophe in the name of our house? —J.P., Warks A.

Q. Our son, aged l6, has a medical condition which, although not life-threatening, requires surgery by a specialist to pre-empt it becoming lifestyle-threatening. The NHS waiting list is long. He has had private health insurance since birth and never yet used it but he refuses to jump the queue as he disapproves of ‘elitism and privilege’. We’ve explained that by taking up his right to go privately he would help another young man with the same condition move more quickly up the NHS list but to no avail. While we admire his ethical aspirations, my wife is having sleepless nights. — N.G., London SW1 A. First find a surgeon who performs the operation both privately and on the NHS.

Q. It’s only April and yet I am being emailed by parents who have already taken charge and are drumming up support for collective year presents for teachers at my children’s schools. I have one son and two daughters who are all leaving their respective schools and I would prefer to thank staff members on my own terms. Am I being petty? — H.K., Hampshire A. Many parents would be relieved that this organisational chore was taken off their hands but others would agree with your instinctive reaction. If you wish to distance yourself from the herd and the modern tyranny of present-giving, say, ‘Oh dear — for the first time ever we have been efficient and really thought ahead about what we want to give. I couldn’t disappoint the children now.’ Q.

Q. I have three spare bedrooms in London and I welcome friends to come and stay. Unfortunately, some of these frequent visitors seem never to have been taught how to wash up. They think they are being helpful by seizing on things that are too big for the machine, running the hot tap continuously over them without a plug in the sink, and then leaving these sudsy pans and serving dishes to dry on the draining board. I find the waste of water maddening, ditto the lack of rinsing. How do I get people to adopt the traditional two-sinks method without seeming queeny? — Name withheld, London SW3 A. Confuse the would-be helpers by stacking the washing up somewhere unexpected — on a trolley, for example. When they ask ‘Can I tackle this trolley-load?

Q. I am always making or receiving phone calls which get cut off. When I ring the person back their line is engaged as they are trying to ring me too. Mary, whose responsibility is it to ring back when a call has been disturbed in this way? Can you use your immense authority to rule, once and for all? — A.B., London W8 A. The person who initiated the call is duty bound to ring back. It was they who made the overture in the first place and they who presumably have something to say to you. There is no implied hostility in your failure to ring them back. Although you can assume it was convenient for them to make a call just a few moments beforehand, it may well, for every sort of reason, be inconvenient for them to receive one.

Q. Is there a tactful way to keep one social offer on hold while waiting to see if you have made the cut for something ‘better’ you know to be happening on the same date? It’s easy enough if the invitation comes in by email or letter, but not when you are put on the spot by someone ringing up. This happened the other day and the caller, a slightly bullying woman, sensed that I was prevaricating and said, ‘I don’t want you to feel ambushed. Take your time, think about it.’ Not wanting to be rude, I quickly accepted immediately. Inevitably the invitation for the preferred event came in by email a couple of hours later. — J.P., Herts A. The key thing is not to respond to a verbal invitation by saying ‘Help!

Q. My uncle, who is a brilliant dentist, has looked after my teeth since I was little. He also sees my children and although he runs a private practice, he has never charged me at all. I am now pregnant with my third child and told him this on my last visit. I wonder if this could be the reason why I received a bill in the post for the consultation — my first ever. He has a new secretary. How can I find out whether the secretary has sent me the bill by mistake, or indeed whether my uncle has decided that he has to draw the line somewhere and is now going to start charging? He did not mention anything to me. — Name withheld, Leeds A.

Q. One of my best friends, who knows I don’t have a great social life at university, has a brother in a band which is touring and will have five nights of gigs at my university town. He is offering me a free ticket for any night that week and to hang with the band backstage. But I cannot bear this artist’s music or voice, and couldn’t sit through a concert, let alone socialise with him. My friend knows very well I won’t have anything else on. Is there a tactful way to extricate myself? — Name and address withheld A. Yes, but it would do you no favours were I to reveal it.

Q. Recently a cousin and I gave a small drinks party in the USA. She had invited a very elegant older Hispanic woman. At the end of the party, my cousin was in a tête-à-tête with this woman on the sofa and I was left with two other (American) women at the table, one of whom was telling amusing anecdotes. I deliberately didn’t interrupt my cousin as I thought she wanted to be alone with her new friend. However later my cousin said that the woman, without any prompting, had started a long story of how she’d been abused by her stepfather as a child. My cousin was longing to get away but didn’t feel able. How could she have extricated herself? — E.S., London W11 A.

Q. Over New Year I stayed with a man who combines being a generous and exciting host with a punctilious need for swift, hand-written appreciation. I had every intention of writing as soon as I got home, but my parents said an email wouldn’t do. However, since we were collected from the airport I didn’t have the address and postcode (he lives abroad); also, I didn’t know what his correct title was for the envelope, and I didn’t know what stamp to put on. Then, when I finally had the information, I was told, ‘He gets even more enraged by late letters than by no letters at all.’ I am sure you will understand how the letter just didn’t get written. I am about to meet my host again at a dinner in London.