Caroline Elsom

Caroline is head of government reform at Onward think tank.

Universal Credit’s shadow system costs £10 billion

From our UK edition

It’s been 13 years since the introduction of Universal Credit (UC), which was designed to simplify benefits and make work pay, yet the welfare system is more bloated than ever. The rollout of UC was only meant to take four years, but it is still not complete. It has been delayed by courtroom battles, bureaucratic