Alex Osborne

How Covid-19 is helping to digitise the public sector

The public sector has perhaps faced the biggest challenge of any industry during the Covid-19 pandemic. Like many organisations, public institutions and agencies are dealing with a dynamically shifting situation, as science and government advice fluctuates with each stage of the crisis. Yet they have done this while being on the front line of the

Reimagining the Post Office

How do you keep a near 400-year-old organisation relevant today? How do you maintain and develop services that serve the broadest possible range of people across the entire country? These are the constant challenges facing the UK’s Post Office. Of course, these challenges are similar to those of other public institutions, but as a government-owned

Simplifying government in an increasingly complex world

When it comes to saving lives during the Covid-19 pandemic, every moment counts. For doctors and nurses, that means making split-second decisions about treating desperately ill patients. For our political leaders, that means having the right information at the right time to make the right decisions, such as lifting lockdown restrictions and reopening economies while

Empowering the NHS in the battle against coronavirus

The UK is facing unprecedented challenges. Self-isolation, social distancing, shielding and ‘lockdown’ have left an indelible mark on the nation’s collective consciousness. Nowhere has the crisis been felt more acutely than in the NHS. Acting as the tip of the spear in the battle against Covid-19, our National Health Service is being stretched in ways

Brexit’s hidden impact on the public sector

Earlier this year, Britain’s departure from the EU finally happened. Amid all the debate about Brexit’s impact on UK businesses and citizens, what is not talked about as much is the effect the split from Europe will have on the civil service and government departments. Potential trade tariffs and regulatory reforms loom large in post-Brexit

London's running dry

These are, of course, pressing concerns. But some services face almost existential challenges. Thames Water has the responsibility of supplying clean drinkable water as well as waste services to more than 15 million people every single day – for houses, offices, schools and hospitals. But it’s estimated that in its current state of repair, the